Patient Testimonials

Good evening, while I am sitting here in room 8 of your emergency room waiting for my Granddaughter to be discharged after being treated for a respiratory illness I wanted to take a few minutes to let you know how impressed we have been with not only the treatment she received but the kindness and professionalism of every staff member that we came in contact with. I have worked for EBR-EMS for 30 years and have been in and around every hospital in the parish so I understand how overwhelming it can be to be very busy and how sometimes we forget to be compassionate or just nice. Please know that your emergency room staff on duty tonight from 5:30 pm until we left could not have been any nicer, compassionate or professional if they tried. Hats off to them. I have also lived in Zachary my entire life and am proud to call Lane my hospital.

- Stacy D.

Before my mother packed up and moved from San Francisco to come and live with me, she had been having trouble with her stomach.  She had constant visits with the doctors out there, but no one could figure out what the problem was.  She had a colonoscopy, a MRI, and a CAT scan, and they still couldn't figure it out.  It wasn't until I brought her to the Emergency Room at Lane that we finally found out what was wrong.  Not sure if it was the blood tests or the urine sample that caught the doctor's attention, but in that moment, when she was admitted to the hospital, she finally felt vindicated that someone listened to her instead of the usual blind eye approach.  She had a scope done to see what was going on, and unfortunately, it turned out to be Stage 4 Stomach Cancer.  Cancer wasn't even on our radar as to what her stomach issues were.  There wasn't much we could do to eradicate the tumors, and she passed away not long after that.  In her obituary, I gave a shout-out to Lane Regional Medical Center and thanked them for their help.

Lane hospital is my hospital of choice! Great people, location, and no traffic to fight like in BR! I have worked in the medical field for over 25 years in BR, and Lane is sooo my hospital now!!

People at Lane are warm, friendly, and VERY professional.  They are always willing to make you comfortable, and - as much as possible - make you feel at home!

My husband was dying in November because of a failing electrical system in his heart. He had to be rushed to Lane by ambulance. Dr Chuck Thompson and his team (Miriam was the lead team member) loved us like we were their family. She hugged me and comforted me and answered all of my 1,001 questions. She saw us off when we left. It was like visiting a dear friend. They were thorough, kind, knowledgeable, and went the extra mile for our family. I love Lane.  They are a class act all the way.

Two years ago, I went to the LaneRMC Emergency Room with terrible pain after having been to three different hospitals that did not know what was going on with me. Finally, after going to Lane, I was treated by the best doctors and staff that kept me there until I found out what was wrong. I required emergency surgery done by Dr.Keith Elbourne who is the ABSOLUTE best. He explained everything to me and was very patient and kind although he was not my primary OB/GYN. While I stayed in the hospital, I had one of the best nurses (Nurse Sunshine). She lifted my spirits the entire time I stayed at Lane. Overall STAFF and HOSPITAL is very comfortable and welcoming. I highly recommend LaneRMC for any of your medical needs. I am so happy and overly pleased with my entire experience :)

 I have had nothing but wonderful care from the staff at Lane Regional and Lane Home Health. The people have been nothing but kind and helpful. Hope I don't have to use them again but if I do, they are my first choice
 

Best nurses around and just excellent service .This is the best hospital stay that I have ever had. Everyone was just great, and the staff was so understanding. They took good care of my wife even if she wasn't a patient. Great doctors; everything was great, and the stay there was so relaxing. Please keep up the good work, for this is one of the best hospitals that I know of.

Pretty good service. Great doctor.

I just love all my doctors there.  They don't rush you out; they the time to talk to you and also listen to you. All the staff at CIS is great and kind.  They treat you like you are part of their family.

I would like to say thank you to the outpatient surgery center. The ladies and gentlemen on May 23, 2017 were exemplary in their care for my wife. My wife's doctor, Dr. Gautreaux, kept my wife and I informed throughout the waiting process and kept me informed after the surgery. She was great. The care after the surgery was amazing. The ladies in the post op room were great at explaining the care my wife would need at home and the post op procedures. The ladies were great in taking care of me as well. My wife had a IV line that broke and a little blood ran. Well that had me pass out. The ladies were so great in getting me back to normal. They got me some juice and crackers with peanut butter. I don't remember if I said thank you or not. So I am writing this to say "THANK YOU!" to them and to let their administrators know they were great in caring for both of us, and the entire experience on May 23, 2017 was astounding. We will be coming back for any procedures we may need in the future/

I seem to end up in Lane a lot more than I expect.  I have a fall problem (working on to correct) that has ended up in all manner of tests and scans. I must say they are thorough and expert in their decisions.
 

My 1 year old son was unresponsive with blue lips. As we were leaving the restaurant down the street from the hospital, we made our way to the Emergency Room entrance door and banged on it, in desperate need of care for our son. A nurse opened the door and brought my entire family in the emergency room. As the ER staff attempted to determine what was going on with baby "Dallas", they reassured me that they would run the various scans of his head and chest to determine a root cause of his condition. They assured me that they would do everything they could even though they typically didn't treat 1 year olds. We received special attention from the staff, a nurse from the…

I came to Lane in serious and excruciating pain.  I needed relief (Urine Retention).  I could not go, and my stomach looked like I was nine months pregnant.    The nurses and doctors took prompt care in giving me the best care.  The service I received was A-number-1.  I would recommend Lane to EVERYBODY!  

I am alive today because of LANE.  When others had given up, LANE  and their drs. did not give up.

We've been life-long residents of Louisiana and the Zachary area and have used Lane for all these years.  I have always had a good experience with the doctors, nurses, and the services we have received.  We have experienced promptness in the Emergency Room (kind and courteous) along with professional care.  My mother was treated at Lane 15 times in one year before her death.  The staff, including the aids, were so kind and merciful, and I so appreciated it.   I was operated on for my gallbladder shortly after laparoscopic surgery was offered.  Lane was one of the first hospitals to offer the pain-saving procedure.  My husband has had several tests (heart related), and as stated before, the staff and doctors were very knowledgeable.   I would tell anyone that Lane is a wonderful facility which offers as much as the larger hospitals in Baton Rouge but with a hometown way of treatment.

I was in the hospital during the 2016 flood. The staffing was short, but they still got the job done.

In February 2009, I entered the ER, and a nurse ordered a CT scan.  She sent me straight on to a neurologist in Baton Rouge, where the brain surgeon removed a golf-ball sized blood clot from my brain. it measured 2.2 centimeters.  The surgeon told my family that when he saw me he gave me a 2 % chance of living.  I was paralyzed on my left side, and my heart stopped twice during the surgery.  Every personal friend and every caretaker that saw me that night are the reason I'm alive today, especially the ER nurse that night.  Even though she knew about the blood clot, she still made the decision to send me to the neurologist, and I'm here today.  I recovered within 4 weeks, was walking before I left the hospital, and apparently NEVER stopped talking until the actual surgery.  I wish I knew which nurse it was.  I wanted to thank her but was told i could not for whatever reasons.  I hope somehow she knew that her decision saved my life

In September 2012, I gave birth to my beautiful and healthy 8lb 7oz baby girl at Baby Lane with no complications. Although I lived an hour and half away at the time, I didn't question making the drive, even for all my prenatal care, because of all the wonderful things I had heard from relatives who lived in Zachary. Being a young first time mom, I didn't have much experience and definitely needed some help! I am so thankful for the amazing staff that helped me feel like a pro in no time. Because of the fact that my daughter was a little jaundiced, her stay was a little longer than usual. I was incredibly impressed that they spent so much time and attention to ensure that she went home…

I've had major surgeries at Lane 4 to 5 years in a row by Dr. Rabalais.  I  was treated with respect and true care, especially from the nurses. I've had Lane Home Health on several occasions as well as physical therapy in my home. There isn't enough I can say about how GREAT they are.

I recently came to lane for surgery and everyone was so nice and very caring . 

I had chest pain for ten days. The pain became very sharp, so I went to the Lane ER in Zachary. I had 2 potentially deadly heart attacks and three blockages.  I had very fast help, and the doctor, who was already on his way home, turned around and came back to take care of me. He saved my life.  I love Lane Regional Medical Center. Everybody, doctors and nurses, are very friendly, helpful and knowledgeable about what they are doing.

I have used Lane Regional Medical Center for two emergency services. I live about one hour from Lane, and it's my choice for medical services. The staff is absolutely courteous, professional, and comforting to their patients. In some places, it seems you're just a number, or the next in line, but those at Lane do not cause you to feel that way. The staff leads us to believe that we matter to them, and that matters to a person who is truly ill in some way. I would absolutely recommend Lane Regional Medical Center to anyone. Louisiana is blessed to have a place such as this serving us. Thank you, Lane Regional Medical staff.

My Husband, Harold, has been there several times, and we love the staff, hospital, and doctors.
Thank you for saving his life more than once..

My mom passed on June 28th, 2015.  They took care of my mother all the way until the end. She was sedated for the last week of her life, but they took care of her.

I came in for an MRI.  The technician was so nice, caring, and unbelievably kind.  He explained everything to me before doing it.   He also allowed me to use the restroom before we got started.   He was so patient.  If I come again, I would certainly like to have the same technician.   I think his name was Brian.    Thank you, Brian.  Stay like you are; don't change.

On August 1, 2016, I unexpectedly became a patient in a hospital I had worked at for 26 years. After symptoms since July 16,  I was diagnosed with a carotid dissection. I have a lot of faith, but I must admit that my physical side was anxious. Would I be ok? Would complications occur and cause death or a stroke? Would I continue to be there to look after my precious grandchildren and family? Being a patient at a place where I have cared for so many was comforting. Melodie Rider was the nurse assigned to me in ICU. I have known her for years but she became more to me than "Mel the ICU nurse." Her demeanor, concern and true empathy for my situation…

I love Lane because they have expanded their services and the Diagnostic Center is an easy-in-easy-out option.  I love my primary care physician and can usually be seen by him, or another doctor in the group,  the day I need to get in -- not days to a week like my last doctor. I've been happy with all of the services that have been provided to me and it's so close to home.

The doctor I see at Zachary Family Practice, Dr. Amanda Lea, is wonderful. She is concerned about me and my health. I have not had to use the ER in a while, but all are great when I do -- seeing me as quickly as possible, and getting me relief for my ailment. I've lived in the Zachary area for over 30 years, and don't hesitate being treated at Lane. The doctors, nurses, and aides are wonderful. Thanks, and keep it up!

All the staff I had contact with were friendly and professional.  They explained everything that they were going to do and why.  They answered ALL my questions and put my anxiety about the surgery at ease.

When my mother had a stroke, I spent a lot of time with her at Lane. No matter who came in to care for her, before they left her room they would ask me, "What can I do for you?" I could not have tolerated the emotional and physical fatigue without knowing she was in such caring hands whenever I was not there. Thank you more than you'll know!

I love the atmosphere at the hospital and would love to become an employee of Lane Regional Medical Center.

You're close, open 24/7, reliable, capable, and you have been there every time my family has needed you in the past 22 years. We moved here in 1994 and have needed you on quite a few occasions. Thank you very much.

Lane combines state of the art care with a compassionate touch.  When my father needed surgery, I chose Lane for him.  When I needed surgery, I chose Lane.  What else do I need to say?

I was recently admitted to Lane for a hysterectomy. I've been treated in many local and New Orleans hospitals for cancer surgeries/treatment and other surgeries, and I wanted to tell you how wonderful Lane was. I also worked for the State for 20 years, part of which was setting up the Acute Inpatient Psychiatric Hospitals, so I know the importance of complying with JCAHO. The care I received was so far beyond any I've had at any other hospital. The staff was caring, came hourly to check on me, provided reassurance and assistance, and provided me with my treatment before I even had to ask. I was on the Labor/Delivery floor. It was so quiet that I could actually sleep. My pain never…