Tommy Gould, MD, Receives United Hero Award

Lane Family Practice congratulates Dr. Tommy Gould for receiving the UnitedHealthcare Hero Award!

Each year, the United Hero program recognizes physicians and advanced practice providers for delivering highly-rated patient experiences.

Selection for the United Hero Awards is driven by extraordinary achievement on patient-experience surveys. This means that award winners are ultimately chosen by the people we serve — and the honor recognizes the high-quality care these providers deliver to their patients and to the community.

To win a United Hero Award, providers must hit specific targets on their patient-experience scorecards over the course of the year, with each target covering a critical area of the patient experience.

In 2023, the targets fell into three categories: 

• Getting needed care, for which providers had to achieve a 92% or higher score to win
• Care coordination, for which providers had to achieve an 88% or higher score to win
• Doctor-patient conversations, for which providers had to achieve a 58% or higher score to win

Congratulations to Dr. Gould for this outstanding accomplishment!

Pictured L-R: Ashton Faulk, MA, Tommy Gould, MD, and Ashlee Miller, LPN.