---
title: Tommy Gould, MD, Receives United Hero Award
description: Lane Family Practice congratulates Dr. Tommy Gould for receiving the UnitedHealthcare Hero Award.
---

[Lane Regional Medical Center News | Lane Press Releases ](https://www.lanermc.org/community/media-center/news-and-press)

# [Tommy Gould, MD, Receives United Hero Award](https://www.lanermc.org/community/media-center/news-and-press/tommy-gould-md-receives-united-hero-award)

 Written by [Lane Regional Medical Center](https://www.lanermc.org/community/media-center/news-and-press/author/lane-regional-medical-center) | Apr 26, 2024 8:11:00 PM

Lane Family Practice congratulates Dr. Tommy Gould for receiving the UnitedHealthcare Hero Award!

Each year, the United Hero program recognizes physicians and advanced practice providers for delivering highly-rated patient experiences.

Selection for the United Hero Awards is driven by extraordinary achievement on patient-experience surveys. This means that award winners are ultimately chosen by the people we serve — and the honor recognizes the high-quality care these providers deliver to their patients and to the community.

To win a United Hero Award, providers must hit specific targets on their patient-experience scorecards over the course of the year, with each target covering a critical area of the patient experience.

In 2023, the targets fell into three categories: 

- Getting needed care, for which providers had to achieve a 92% or higher score to win
- Care coordination, for which providers had to achieve an 88% or higher score to win
- Doctor-patient conversations, for which providers had to achieve a 58% or higher score to win

Congratulations to Dr. Gould for this outstanding accomplishment!

 

Pictured L-R: Ashton Faulk, MA, Tommy Gould, MD, and Ashlee Miller, LPN. 

 

[View full post](https://www.lanermc.org/community/media-center/news-and-press/tommy-gould-md-receives-united-hero-award)

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